Framing Policies

ORDERING INFORMATION

Please call for all wholesale orders:

Phone: (631) 563-9858
(631) 563-9859
Fax: (631) 563-9893
Toll Free (for out of state): 1-855-953-7263
Email: info@parthenonframing.com

When placing an order please provide us with the following information:
  • Your Company Name
  • Your First Name
  • Style or Catalog Number
  • Quantity
To ensure accuracy, we will call to confirm orders.

SHIPMENTS & DELIVERIES

  • We currently use UPS and other major shipping companies. Call us with any questions.
  • Local delivery is available in Manhattan, Queens, Nassau, and Suffolk Counties.
  • There are additional shipping charges for frames over 36″ x 48″ (out of state ONLY – call for details).

DAMAGES

  • We are not liable for loss or damage by carrier. In the event of damage, save the merchandise and original packaging so that a proper claim can be filed.
  • You must note external carton damage or box shortage on the carrier bill of landing or UPS receipt before signing.
  • Truck (common carrier) claims must be filed directly with the carrier.
  • UPS claims must be filed by Parthenon Framing.

SAMPLES & CATALOGUES

  • Corner samples are available upon request (charges may apply).
  • Catalogs are also available upon request ($25.00 charge).
  • $25.00 will be refunded with your first order.
  • If you do not wish to use any of our frames or services you can send the catalog back to us in good condition for a refund.

STAINS

Please be advised that due to photographic reproduction, differences in monitors and their calibration, the finish colors you see on your screen may not be an exact match to the actual colors of the frames. Some lighting may effect the way in which they look as well.

  • Stains penetrates bass wood differently than other woods. (Less transparent look).
  • All Lacquers can be high glossed for $1 extra per foot.
  • Stains can be mixed to match a particular color you need for an additional $35.00 per color.
  • You can request samples to be sure of the color.
  • Call us at (631) 563-9858 or out of state at 1-855-953-7263 with questions.
  • Fax us at (631) 563-9893.

MISCELLANEOUS

  • UPS COD charge will be added to all ups COD shipments.
  • A $3.75 handling charge will be added to all invoices under $35.00.
  • Orders will not be shipped to past due accounts.
  • A finance charge of 1 ½ percent per month will be charged to all invoices past due.
  • There is a 20.00 charge to your account each time NSF check is processed.
  • In the event of default of payment, the customer shall pay for all costs of collection, including, but not limited to, attorneys fees and collection agency fees.
  • Prices are subject to change without notice.